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Previous posts in SAP CRM

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Knowledge Sharing (and the convergence of BI & CRM)

Blogger : CRM Blogs
All posts : All posts by CRM Blogs
Category : SAP CRM
Blogged date : 2005 Dec 08

Knowledge Sharing is about amassing, organizing, and propagating best practices between customer touchpoints. As front-office workers live in the CRM application, improving collaboration through these systems via knowledge sharing will become a key use of...

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