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CRM Finds Its Start in the Interaction Center

Blogger : Enterprise Back Office Blogs
All posts : All posts by Enterprise Back Office Blogs
Category : SAP CRM
Blogged date : 2005 Nov 22

Among the ROI Review companies, 14 of the 17 implemented mySAP CRM Interaction Center, Service (IC). More than 50% are using IC for more than just traditional call or contact center function support. By creating or enhancing inside sales functions, these companies are transforming what was once only a support and cost center into a revenue generator.

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