Can any body tell me how is future in CRM?

THE STATUS OF CRM TODAY WHAT IS CRM? Over time, customer relationship management has evolved from disconnected SFA software into strategic e-business solutions that deliver integrated, consistent customer service. Businesses use CRM systems to provide customers uniform service and support quickly and easily. The best-in-class mySAP CRM solution encompasses all customer-facing front-end and enterprise- level back-office applications and processes – anything that touches [...]