Article & Video: BusinessWeek on "Customer Service Champions"

Of interest is this video clip from BusinessWeek on "Customer Service Champions" from their report earlier in the year , a ranking of the top companies that put the customer first. On tap in the report is a look at how the Ritz-Carlton hotel chain (number 11 on BW's list) focuses on service values and how to engage the customer. "From hotel chains to retailers, BusinessWeek reveals the companies that do the best job of catering to you. We'll take a closer look at a luxury hotel company that made...(read more)