Ignite for Oracle Helps E-commerce Platform Provider Meet its Stringent SLAs

GSI Commerce is a leading provider of e-commerce solutions that enable retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. On an outsourced basis, GSI Commerce provides a comprehensive, integrated and centralized e-commerce platform which includes technology, logistics, customer care and marketing services. Before Thanksgiving 2005, GSI Commerce noticed that a nightly process it used to update its merchandise databases was not performing as needed. To get to the answer, GSI Commerce turned to Ignite(TM) for Oracle. Within 24 hours, the DBA team had installed, monitored, identified, and fixed the issue. Ignite identified the specific SQLs and the I/O bottlenecks causing the delays.