Cable ONE Implementing a Self-Service Kiosk Solution

 Why would one of the leading cable service companies in the U.S. move part of their customer service to self-service? Because, that's what customers want!  Cable One is in the process of moving some of their human-facing services to a kiosk-based solution to address their customers preference to interact with Cable One on their own terms with a significant degree of control and flexibility.

Sogeti, a local Phoenix-based company used emerging Microsoft technologies including Windows Presentation Foundation (WPF) and BizTalk 2006 R2 to enable this new wave of kiosk functionality.  I could say more but I would rather you see for yourself.  As a matter of fact, I would like to invite you to a dinner and presentation where you can see the actual kiosk and meet with the team that developed the solution.  If you're interested (and you know you are...), email me and I will get you an invitation to this exclusive event.  I can't give away all the details but let's just say it's on November 1st in Scottsdale at one of those Mega-exclusive spas.  It will be a fabulous evening.  And as a bonus, I'll be there! 

This is an old post but I'm re-posting it for posterity to prove that I actually told someone to attend!  It was a great event and I met some exceptional folks - which is always the case and the reason why I try to never refuse an invitation to an event.  Seriously, Cable One with the help of Sogeti and Teralever has built an excellent solution to address a clear business problem.  I will post the case study as soon as all the permissions are granted.